Welcome to TEVION Support for the TV5015 HD Set top Box Experiencing lip sync on your TV5015? We are committed to providing the latest in technology and in effort to do so we have made available a software upgrade that eliminates lip sync on some High Definition channels. The links below are to the loading tool, the latest version software upgrade and instructions. To download, simply right-click (Windows) or hold control and click (Mac OS) on the required file. Be sure to load the UPD Tool file before commencing upgrade.
UPD Tool	CSM1100APP_Hills_V1.1-20081112.upd		Upgrade Instruction ( PC loader).txt
Please ensure that you have a serial port cable (cross over cable) to connect from the RS-232 port of your TV5015 HD Set Top Box to the COM 1 Port on the back of your PC. The cable required is a female-to-female 9-pin head (see diagram below). If you do not have access to this cable please contact the support hotline number listed below.
For your convenience feel free to call the Tevion Technical support hotline on 1300 766 659 Monday-Friday 9am-5pm Eastern standard time. Thank you for your support.